Used Car Dealer Magazine june 2020 / VOLUME 49: NO.6 The Official Magazine of National Independent Automobile Dealers Association www.ucdmagazine.com Digital Transformation IT TOOK A PANDEMIC, BUT DEALERS ARE EMBRACING MODERN RETAILING. HERE ARE SOME KEYS TO GETTING STARTED -PAGE 20 The Big Life of an .SIZXYW^.SĆZJSHJW 3.&)&èX8HTYY1NQOF'ZNQYF (FWJJW4ZYTK2FPNSL)JFQXå FSI2FPNSL+WNJSIX Service Can Pay Off By Serving Customers, Adding 5WTąYXFSI8JQQNSL2TWJ(FWX Why a Service Department? Page 26 Where It All Begins &5MTSJ(FQQ(WJFYJXF+NWXY Impression – Train Your Staff YT2FPJ.YF,TTI4SJ Page 18 Page 32