Used Car Dealer Magazine may 2 0 2 0 / V O L U M E 4 9 : N O . 5 The Official Magazine of National Independent Automobile Dealers Association www.ucdmagazine.com OUR INDUSTRY'S RESPONSE Page 20 How to Ruin a Software Implementation Here’s What Not to Do When Introducing New Technology to Your Dealership Equifax’s Jenn Reid Discusses Best Practices for Credit Reporting in Disaster Scenarios Legal Musings FTC Perspectives Beware of Coronavirus-Related Scams That Could Target Your Business Page 26 Page 14 Page 18